Compliance with the UK Telephone Preference Services can be a huge headache for your sales team. Each new phone number has the potential to put your organization out of compliance, and in the worst case scenario, responsible for fines.

Continually checking, and rechecking your contacts against the CTPS or TPS databases can eat up your sales and admin staffs' valuable time.

PhoneScreen puts you in control of your CTPS and TPS compliance procedures, all providedly within the Salesforce CRM interface. With customizable manual or scheduled screening, you can rest assured that your organization is always compliant.

ProvenWorks is also able to offer screening of supplied lists, please contact us for further information.

PhoneScreen CTPS TPS Pricing

Install directly from the Appexchange, and get compliant now.

The PhoneScreen package is free to install, CTPS and TPS screening is charged on a per lookup basis.

Screening is priced at £0.025 (GBP) per lookup (+VAT). For lookup bundle pricing, and further details, please see the PhoneScreen Pricing Guide.

Install directly from the Salesforce.com AppExchange.

Core Features

• Up-to-date screening against the UK CTPS and TPS Databases
• Robust Field Screening Customization Options
• Both Manual and Schedule Batch Screening
• Phone Number Caching system, to reduce lookup usage
• Manual CTPS / TPS Screening Buttons to add to appropriate page layouts using Salesforce's standard functionality.
• Screening Status Indicator widget to add to appropriate page layouts

What records do I need to screen?

Generally you cannot make unsolicited calls to UK-based individuals, sole traders or partnerships without first checking the number isn't present on the Telephone Preference Service (TPS) database.

For all other type of organizations you should check the number against the Corporate Telephone Preference Service (CTPS) database.

Further, straight-forward information about TPS and CTPS in practice is available via the UK Information Commissioner's Good Practice documents: CTPS / TPS (PDF).

Contact Us

For any questions about pricing, or the package in general please contact Sales. Please suggest any new features to be added on our UserVoice page, and we will endeavour to include them in future releases.

Questions relating specifically to the CTPS and TPS lists should be directed to the Direct Marketing Association.

If you have any more extensive data quality requirements, please take a look at the CRM Development page for information about our capabilities.