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Ensure GDPR and PECR compliance from within Salesforce

by Beth Clements PhoneTools

Is your sales team in danger of making illegal calls?

You are required to screen phone numbers against the TPS and CTPS databases to ensure you are not calling registered UK numbers, which can lead to heavy fines.

The Telephone Preference Service (TPS) is a central opt out database where individuals can register their wish not to receive unsolicited sales and marketing calls. The Corporate Telephone Preference Service (CTPS) is the equivalent register for business and organisation telephone numbers. It is a legal requirement that companies do not make unsolicited calls to numbers registered on the TPS or CTPS databases, and fines of up to £500,000 can be levied depending on the magnitude of the breach.

We offer a solution for Salesforce CRM called PhoneTools, which includes an automated phone number screening service which can be implemented directly into your Salesforce org. Our automated screening ensures GDPR compliance with ease, screening your numbers regularly and providing relevant number statuses to your Org and users. You can choose to screen the TPS list, CTPS list, or both, depending on your requirements. User can also screen numbers manually, directly on the record, for a quick status check of a new number.

Click the image below to see a video for more information.

ScreeningNumbers

Like the sound of PhoneTools?

Great! PhoneTools is our 5* app for Salesforce that lets you screen phone numbers against UK TPS and CTPS to keep you PECR compliant. All within Salesforce with no coding required!

Try out PhoneTools for free on the AppExchange.

Available on AppExchange

Alternatively, get in touch if you have any questions or want to discuss PhoneTools further.